The Reliance Difference
We have made it our mission to continue our 65 year tradition of providing heroic service. This means that we will go above and beyond to assure your complete satisfaction and fulfill your expectations. Our professional technicians will go out of their way to have a positive impact, not only on your home, but on your life.
- An unconditional 100% satisfaction guarantee.
- A respect for you, your home and your property. Fixing things right the first time. At Reliance Home Services, we have set the standard for drain, plumbing, heating, air conditioning and electrical service and installation excellence. We treat your home as if it’s our own. (Sometimes better!) We’re so confident you’ll be pleased with our fast, friendly and professional service, we’re certain you’ll become a customer for life!
- We offer you as many service options as possible and explain them clearly, so you can decide which best fit your needs and budget.
- We will offer you extra courtesy services at no additional charge.
- Heroic Discounts for seniors, members of our military, fire/police and teachers.
- We explain and clarify everything before we do the work. We hide nothing.
- Our people are carefully screened and selected and continuously trained, to provide you with industry-leading expertise.
- On-Time Convenient Service: You’ll never have to wait hours for a Reliance Home Services technician to arrive at your home. Calling Reliance Home Services means you’ll get an appointment scheduled when it’s convenient for you and your family. We will also call you 30 minutes in advance of your service technician’s arrival so you don’t have to waste your valuable time waiting or worrying . We complete 99.6% of all service calls the same day. And with Reliance Home Services ON-TIME GUARANTEE, you can bank on it that we will always be there at the time we promise. When you schedule a service call, we will give you a specific time that our technician will arrive at your home or place of business, along with a guarantee that if we’re even 1 minute late, we will waive our minimum diagnostic fee.
- Up-Front Pricing: With Reliance Home Services, there are never any hidden charges or last-minute add-on fees. We charge by the job, not by the hour. And Reliance technicians will always tell you the price before they begin work and give you options so you can make a wise decision for you and your family.
- The Job Done Right the First Time: When a Reliance Home Services plumbing, heating or air conditioning service technician comes to your home, he is trained to fix the problem right the first time. You will also receive a written 100% Satisfaction Guarantee that states if you’re not happy with the quality of our work, we’ll do whatever it takes to make it right – NO QUESTIONS ASKED.
- Trust-Certified Technicians: When a Reliance Home Services technician comes to your home, you can feel confident knowing he is the most experienced, and best-qualified to install or repair your heating or air conditioning equipment or fix any plumbing problem your may have. All of our technicians have to meet rigorous pre-employment standards including: a third-party pre-screening character application, technical aptitude test, criminal background search, DMV check, and reference verification by a professional third-party provider. And every service and installation technician is required to attend over 100 hours of training each year to keep up to date on new technologies, new equipment and new installation techniques.
- Fully-Stocked Trucks: Your Reliance Home Services service technician or installer will arrive prepared with a truck that is completely stocked with all the necessary tools, equipment and materials to do the job. No time will be wasted going to a hardware store or back to the shop in order to get the proper parts and supplies.
- Reliance Home Services is fully licensed and insured for your safety and protection. In addition, our technicians wear shoe covers and put down drop cloths to protect your floors and property and will always treat your home with the same respect they would their own.
- 24-Hour Emergency Service: The Reliance Home Services Call Center is open 24 hours a day, 7 days a week with experienced customer service specialists, so you will never have to leave a message on an answering machine. You’ll always talk to a live person, and your problem will be solved quickly and efficiently.
- Warranties to Protect You and Your Equipment: Knowing that the company you are dealing with stands behind what they sell is important. At Reliance Home Services, we give you written guarantees. Every installation we do comes with our 100% Satisfaction Guarantee that says if you’re not completely satisfied, we will do whatever it takes to make it right…or you don’t pay. 3 year warranty now available!
- Maintenance Plans and Annual Equipment Checks: At Reliance Home Services, we maintain what we install and offer a wide choice of service plans for drains, plumbing, heating, air conditioning, and electrical service. Your Reliance Home Services technician will explain each of the plans so you can make a wise choice.
- We support numerous worthy charities and community organizations.
- See what our customers say about us!