Reliance Home Services Guarantees
Peace of Mind Guarantees
At Reliance Home Services, we understand how important the investment is when choosing a heating and air conditioning system. It’s a decision that affects your entire family’s comfort, and is a decision that could potentially last you 15-20 years. Our “Peace of Mind” Guarantees are our written commitment to you, assuring you that we will be around for a long time to continually serve you. We set the bar high for the level of performance we expect from our team members, because we want you to be assured that you will receive optimum service and a high level of comfort and safety in your home. We want you to know that we stand behind our work 100%, and if we fall short, we will do everything to correct the problem right away or refund the entire amount of the purchase.
100% Satisfaction Guarantee
We agree to accept both personal and company responsibility of your 100% complete satisfaction with the operation of the equipment provided by us and paid for by you. During the first year, if you are dissatisfied with the operation of the equipment we have installed, we will promptly correct the problem. After we have corrected the problem and the equipment is still not operating properly to the manufactures standards, and the manufacture representative has verified its failure and no other alternative is available, upon your written request we will remove the system and refund your money in full. This guarantee applies to only complete systems (such as, a furnace, evaporator coil and condenser) installed on the same date and does not apply to any partial system installations.
Installation Workmanship Guarantee
Our installation technicians are the best in skill, attitude, and workmanship. They’ll care for your home and complete the job with speed and precision. They wear booties (floor savers), clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are polite and courteous. If when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current Customer Care Maintenance Agreement for an additional 6 months at no charge. All we ask is that you notify the office of your dissatisfaction prior to the installation crew leaving your home.
Better Than We Found It Guarantee
We realize that most homeowner’s biggest fears are when a contractor works in the home they will make a mess and destroy their home. Because of the quality of our installation teams, we can guarantee you that we will leave your home BETTER than we found it or we will pay for a cleaning service to come to your home and clean any mess behind in its entirety. We are that confident.
Same Day Service Guarantee
We are a service company, not a sales company. Unlike most of all our competitors, we can offer you SAME DAY SERVICE. It means that when you need us, you got us. We will come to your home on the same day that you request us for service. We feel that since you have paid for your system, you deserve to have us come to your home and make any repairs necessary before we do any other work. You mean that much to us.
24-Hour Service Guarantee
We at Reliance Home Services will service your plumbing, heating, air conditioning and electrical 365 days a year, day and night. We don’t take a vacation. Since we are a service company, we have our staff of service technicians rotate on a night call shift. What that means to you is we will come to your home and make any necessary repairs 24 hours a day. Even if it’s Christmas, Easter or Yom Kippur, we are there for you.
Temperature Selection Guarantee
We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a temperature variance of no more than plus or minus three degrees at your electronic digital thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any upgrades, modifications, or repairs necessary to reach the desired temperature at no charge to you for a period of three years as long as you invest in and keep your Energy Savings Agreement continuous.
Exclusive “NO LEMON” Guarantee
We recognize that not every manufactured piece of heating and cooling equipment is 100% perfect, 100% of the time. Since our customers should expect to receive 100% of the heating and cooling value they’ve invested in, we offer a “No Lemons” guarantee on our High Efficiency Systems. Simply stated, as long as you invest in and keep your Customer Care Agreement continuous, if your compressor in your air conditioner fails twice in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first five years, we will install a new furnace. If you’ve ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction.
Fix It or Hotel Guarantee
Unlike most companies, we are a service company. We have a staff of qualified service technicians that are there to serve you in the unlikely event of your systems having a problem. So our guarantee to you is that when we arrive, we guarantee you that we will have your system up and running within 24 hours of our arrival or we will put you up in a 4 star rated hotel for a night.
Conditions may apply to any guarantee. Please call for details.